FAQ
Q. What time are new releases?
New releases every Friday or Saturday at 5PM PST. Kits are unlimited stock until Monday 9PM PST. In order to keep processing times to 1-15 days we do not restock our weekly kits. These will only come back as OVERSTOCK if we end up making a few extras. Be sure to join our mailing list, Instagram & Facebook group to be notified of any changes!
Q. Can I redeem points and use a coupon?
Only one coupon code or point redemption per order. Once an order is placed coupon codes cannot be added.
Q. Can you combine shipping?
Yes, as long as you send me an email immediately! Make sure the subject line says something like "Combine Shipping".
SHIPPING
What are the shipping options? |
Standard: USPS First Class® postage (no tracking)
Tracking: USPS First Class® postage + TRACKING
Priority (1-3 days): USPS Priority® postage + TRACKING
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Where is my tracking number? |
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How quickly will I receive my stickers? |
All items will be packed and shipped within 1-7 days of order placement, this may take longer if you order during PRESALE times. However, the time it takes to be delivered at your door varies, depending on the shipping method selected above and the post service.* |
*Please note that many of my customers receive their items much sooner than the expected delivery dates listed above. However, once I ship out the order, I have no control over the item, so orders may occasionally get lost or take relatively longer than others to arrive. I've accounted for that in the time frames listed above. I am not responsible for your order once it has been mailed out, but if you do not receive your items within those time frames, please contact me & I will try my best to work something out with you :)
REFUNDS/EXCHANGES/CANCELLATIONS
Can I return my item? |
We do not offer refunds.
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Can I exchange my item? |
If your item is defective/damaged or you are unhappy with your purchase, contact us within 5 days of receiving the item. We will do what we can to replace the item or resolve the issue. Customers are responsible for return postage.
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Can I cancel my order? |
I pride myself on quick processing, which means I begin putting your order together fairly quickly. For this reason, if you would like to cancel your order, I ask that you please let me know within 2 hours of the time your is placed.
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