FAQ
Q. What time are new releases?
- New items for the week will be added to the shop once a month. Check out the Shop Calendar here.
Q. Processing Time?
- Printable kits are able to be downloaded and immediately.
- When printed items are available to purchase they are made to order. We allow processing times 1-4 weeks but we usually ship items in 1 week. This will vary depending on sales and when you place your order.
Q. Shipping states delivered but my order is missing?
- At checkout as long as you purchased Route upgrade your package is ensured. Click here to file a claim and they will work with you to reship your order if it is missing.
Q. Can I redeem more than one coupon?
- Only one coupon code or point redemption per order. Once an order is placed coupon codes cannot be added.
Q. Can you combine shipping?
- Yes, as long as you send me an email immediately! Make sure the subject line says something like "Combine Shipping".
Q. Shipping Options?
Domestic
- First Class Tracking : Expect delivery 1-3 weeks after the shipping notification
- Priority Tracking: Expect delivery 1-3 days after the shipping notification
International tracking and non-tracking options (Due to COVID delays we are not offering this shipping option now.
- Expect delivery 1-4 weeks after the shipping notification. Customers who select standard USPS First Class Postage (without tracking) will not receive a tracking number. These orders are sent with simple snail mail and we are not responsible if items are lost.
*Please note that many of my customers receive their items much sooner than the expected delivery dates listed above. However, once I ship out the order, I have no control over the item, so orders may occasionally get lost or take relatively longer than others to arrive. I've accounted for that in the time frames listed above. I am not responsible for your order once it has been mailed out, but if you do not receive your items within those time frames, please contact me & I will try my best to work something out with you :)
Q. Refunds/Exchanges/Cancellations?
- We do not offer refunds.
- If your item is defective/damaged or you are unhappy with your purchase, contact us within 5 days of receiving the item. We will do what we can to replace the item or resolve the issue. Customers are responsible for return postage.
- I pride myself on quick processing, which means I begin putting your order together fairly quickly. For this reason, if you would like to cancel your order, I ask that you please let me know within 2 hours of the time your is placed.
