Frequently Asked Questions

Q. What time are new releases? 
New releases are usually on Saturday at 9PM PST once a month. Please click here to see when the next scheduled date! If you miss out on a kit be sure to check them out in the different sections.
Q. Processing Time?
All kits are made to order with lots of love. We estimate 1-10 business day to process your order and drop them off at the post office. Packages are usually shipped in 100% recycled rigid mailers.
Q. Can I redeem points and use a coupon?
Only one coupon code or point redemption per order. Once an order is placed coupon codes cannot be added. 
Q. Can you combine shipping? 
Yes, as long as you send me an email immediately! Make sure the subject line says something like "Combine Shipping".
Q. Shipping Options? 
  • First Class Tracking : Expect delivery 1-3 weeks after the shipping notification
  • Priority Tracking: Expect delivery 1-3 days after the shipping notification
International tracking and non-tracking options
  • Expect delivery 1-4 weeks after the shipping notification. Customers who select standard USPS First Class Postage (without tracking) will not receive a tracking number. These orders are sent with simple snail mail and we are not responsible if items are lost. 
*Please note that many of my customers receive their items much sooner than the expected delivery dates listed above. However, once I ship out the order, I have no control over the item, so orders may occasionally get lost or take relatively longer than others to arrive. I've accounted for that in the time frames listed above. I am not responsible for your order once it has been mailed out, but if you do not receive your items within those time frames, please contact me & I will try my best to work something out with you :)

Q. Refunds/Exchanges/Cancellations? 

  • We do not offer refunds.
  • If your item is defective/damaged or you are unhappy with your purchase, contact us within 5 days of receiving the item. We will do what we can to replace the item or resolve the issue. Customers are responsible for return postage. 
  • I pride myself on quick processing, which means I begin putting your order together fairly quickly. For this reason, if you would like to cancel your order, I ask that you please let me know within 2 hours of the time your is placed.