Q. How do I get the free shipping offer?
- When you spend $50+ after discounts and before shipping cost, your cart will automatically update to free shipping
Q. When do you have new releases?
- We have new items during $2 Tuesday and and our monthly kit release weekend. Check out the Shop Calendar here for updated information
Q. What is your processing time?
- Orders are processed in the order they are received and usually take 1-5 business days. We try our best to ship next day.
- Please keep in mind though that if we have a sale or new releases then this time frame may change. Please refer to shop announcement/header with most up to date information.
Q. Shipping states delivered but my order is missing?
- At checkout as long as you purchased Route upgrade your package is ensured. Click here to file a claim and they will work with you to reship your order if it is missing.
Q. Can I redeem more than one coupon?
- Only one coupon code or point redemption per order. Once an order is placed coupon codes cannot be added.
Q. Can you combine shipping?
- Yes, as long as you send me an email within 1 hour and your order hasn’t shipped yet. Make sure the subject line says something like "Combine Shipping".
Q. Shipping Options?
- First Class Tracking : Expect delivery 1-3 weeks after the shipping notification
- Priority Tracking: Expect delivery 1-3 days after the shipping notification
International tracking and non-tracking options (Due to COVID delays we are not offering this shipping option now).
- Expect delivery 1-4 weeks after the shipping notification. Customers who select standard USPS First Class Postage (without tracking) will not receive a tracking number. These orders are sent with simple snail mail and we are not responsible if items are lost.
*Please note that many of my customers receive their items much sooner than the expected delivery dates listed above. However, once I ship out the order, I have no control over the item, so orders may occasionally get lost or take relatively longer than others to arrive. I've accounted for that in the time frames listed above. I am not responsible for your order once it has been mailed out, but if you do not receive your items within those time frames, please contact me & I will try my best to work something out with you :)
- We do not offer refunds since items are made to order
- If your item is defective/damaged or you are unhappy with your purchase, contact us within 5 days of receiving the item. We will do what we can to replace the item or resolve the issue. Customers are responsible for return postage.
- I pride myself on quick processing, which means I begin putting your order together fairly quickly. For this reason, if you would like to cancel your order, I ask that you please let me know within 2 hours of the time your is placed.